Frequently Asked Questions
We're Here to
Answer Your Questions
We want to make your experience with Yeni’s Cleaning Service as easy and stress-free as possible. Here are some of the most common questions we get from our customers.
Common Questions
Can’t find what you’re looking for? Feel free to reach out – we’re happy to help!
We offer Initial Deep Cleaning, One-Time Cleaning, Move-In Cleaning, Move-Out Cleaning, and Recurring Cleaning for residential homes.
Yeni’s Cleaning Service is based in Monroe, NC, and proudly serves residential homes throughout Union County and Mecklenburg County, North Carolina.
Not sure if we service your area? Call or text us at 980-474-8560 and we’ll be happy to help
A Deep Cleaning is usually a more detailed first-time cleaning designed to give your home a thorough reset and address areas that may need extra attention.
Regular Cleaning is designed to maintain your home after the initial cleaning on a recurring schedule. Regular visits help keep your home consistently clean and comfortable.
Each home is different, so pricing depends on factors such as the size of your home, the type of cleaning requested, and the home’s overall condition. Contact us for a personalized quote.
Cleaning time varies depending on the size and condition of the home and the service selected. Our goal is to provide detailed, quality cleaning rather than rush through your home.
Before your cleaning, we ask that personal items, food, and dishes be put away and that floors and surfaces are as clear as possible. Please also secure any fragile items and keep pets in a safe area. This allows us to focus our time on cleaning your home thoroughly.
Absolutely. Every home has different priorities. Let us know about any specific areas or concerns when requesting your quote or before your cleaning.
No. You do not necessarily need to be home. We can discuss access arrangements that work best for you when scheduling your service.
Yes! We bring the cleaning products and supplies needed for your service. If you have a specific product preference, just let us know — we’re happy to accommodate when possible. And if you don’t mind, please let us know where we can find your trash bags. This helps us take care of the little details while we’re there.
Yes. Yeni’s Cleaning Service is fully insured, giving you peace of mind while we care for your home.
We accept credit cards through QuickBooks, checks, cash, Zelle, Venmo, and PayPal. Payment is due on the day of your scheduled cleaning service.
Tips are never required, but they are always appreciated! If you feel your cleaning team went above and beyond, a tip is a thoughtful way to show your appreciation.
Your satisfaction is important to us. If something doesn’t look the way you expected, please reach out and let us know. We’re always happy to hear your feedback and discuss any concerns with you.
Our services are focused on residential house cleaning and are performed within safe and reasonable reach. For the safety of our team, we do not lift or move heavy furniture or objects, climb or perform tasks that could put anyone at risk of falling or injury, or clean areas that are not safely accessible.
We also do not provide housekeeping, organizing, or dishwashing services. If you have a specific cleaning request, please let us know when requesting your quote so we can determine if it can be safely accommodated.
Getting started is easy! Call or text us at 980-474-8560, email us at yeniscleaningservice@outlook.com, or request a free quote through our website. We’ll gather a few details about your home and help you determine which cleaning service is the best fit.
Still Have Questions?
We’re always happy to help! If you didn’t find the answer you were looking for, please don’t hesitate to reach out.
Personalized Cleaning Care
Every home is different, and we take the time to understand your cleaning needs. From your first quote to your scheduled service, we’re here to make the process simple, comfortable, and stress-free.
A Clean Space, A Happier Place!
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Service Area
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Mecklenburg County &
Union County, NC
GET IN TOUCH
- 980 - 474 - 8560
- yeniscleaningservice@outlook.com